The Director

"'Stuff the freak in a vacuum bag, or I stuff you in several.' - The Director""The Director" is the nameless, faceless head of the National Bureau of Normalcy. He has, so far, not appeared on screen in person. He's depicted as cold, cruel, and violent.

Personality
Little is known about The Director, and he seems to want to keep it that way. He uses a voice distorter when addressing his subordinates, even when speaking to them in person.

Although we don't know much about him, The Director's reputation within the Bureau speaks for itself. He appears to be greatly feared by anyone who works under him, and for good reason, as he's been shown to execute insubordinate agents without hesitation.

According to Agent Y, The Director likes to get involved in all aspects of the Bureau's work, interacting with underlings regardless of their place on the totem pole.

Background
In an audio log released as part of a promotional social media campaign, we hear the Director meeting with two of his subordinates: Special Agent in Charge Hitchins, and Assistant Special Agent in Charge Mitchell. He asks them for their opinions on Down to Film's live stream from the previous episode. Although Hitchins assures The Director that it's nothing worth their time, the Director disagrees and orders the two of them to start looking for agents to put on the case. He tells them that the meta-beings are to be captured and brought back to HQ, and implies that any "compromised humans" are to be killed. Outraged, Hitchins tells the Director that he will not authorize a wetwork mission on a college campus. The Director responds to this by executing Hitchins on the spot. He then congratulates a terrified Mitchell on his "promotion."

The TSTV Investigation
In S19E05, The Director calls Agents Y and Z to deliver their brief. Agent Z, believing the phone call to be a prerecorded message, taunts the Director. He quickly regrets his decision when the Director responds and begins stammering out an apology. Agent Y attempts to apologize for Z's behavior. The Director brushes him off, however, saying that they'll simply treat this as "a teachable moment." The Director calmly explains to Z that he should never test him unless he wants to be "shipped off to Canada." The Director continues to deliver their brief but is interrupted again when Agent Z starts asking about the ghost-catching vacuum. The Director responds with a thinly veiled threat of murder and post-mortem dismemberment, shutting Z up. He finishes the brief and warns the agents not to fail him before hanging up.

Later in the episode, Agent Y explains to Z that "being shipped to Canada" is a euphemism, meaning that The Director would have them killed.

Facts and Trivia

 * The Director's voice distorter effect is a modification of an "Ultron" voice effect